VIDEO CENTER MANAGER SUMMARY: Video Center Manager serves members by planning and implementing video center and support services strategies and operations; improving systems and processes; leading the Video Center Team and Support Services Team members.
FUNCTIONS
Determines video center and support services operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and member service standards; contributing information and analysis to organizational strategic plans and reviews.
Maintains a cohesive, highly trained, motivated team sufficient to meet daily video center and support services demands.
Demonstrate financial management skills necessary to counsel and assist members towards creative solutions to satisfy their financial needs.
Accomplishes video center and support services human resource objectives by selecting, orienting, training, assigning, coaching, leading, and disciplining employees; administering scheduling systems; approving payroll; communicating job expectations’ planning, monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Meets video center and support services financial objectives by estimating requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Prepares video center and support services performance reports by collecting, analyzing and summarizing data and trends. Make operational adjustments and recommendations as needed.
Maintains professional and technical knowledge by tracking emerging trends in video center and support services operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state of-the-are practices; participating in professional societies.
Accomplishes organizational goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Maintains knowledge and skills necessary to keep abreast of current and/or changes in services, policies and procedures as it pertains to the department and services offered to our membership.
Responsible for developing, creating and becoming aware of Marketing opportunities as they appear in the video center and support services.
Keep the Regional Branch Operations Manager advised of any problems and/or concerns within the department.
Perform those functions assigned to a Video Teller and Support Services Specialist.
Ensures Assistant Manager(s) are mentoring and coaching team to provide members with excellent member services.
Achieve established personal and team goals in performance, quality, efficiency, and speed.
Monitors regulatory and compliance changes and takes appropriate actions; ensures compliance with outside regulations and corporate Standard Operating Procedures.
Occasional travel to other locations, Credit Union functions, and training facilities will be required.
Present a positive professional image to members and potential members at all times.
Promotes cross-sells and markets all products and services at every opportunity.
Will comply with all Bank Secrecy and OFAC requirements.
Perform other duties and responsibilities as directed by management.
Embrace and apply principles to all activities and responsibilities. This includes Mission, Vision, and Core Values.
Support initiatives by demonstrating teamwork and professionalism.
REQUIREMENTS
Bachelor’s degree or equivalent experience is required.
Three to five years’ management experience. Video Center management is highly preferred.
Minimum 3 years’ experience working in a video center or equivalent environment.
Member Focus, Member Service, Verbal Communication, Directing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence
Able to interact well with the public and present a professional, pleasant image to members and potential members.
Able to foster positive working relationships with business partners and department team members Sincerely enjoy helping others.
Proven track record in sales. Goal oriented. Results driven. Positive attitude.
Technologically inclined.
Must be bondable; Adapt readily to change and be flexible with work shifts to accommodate extended operating hours and business needs.
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