Posted: 04/11/20252025-04-112025-05-21Employment TypeŒ:Contract to PermIndustry:ClericalJob Number: MS42535549
Job Description
Customer Service Representative (Summer) Job Description: Perform clerical duties that will assist customers in establishing, maintaining and discontinuing service. This position is responsible for greeting customers in a friendly manner, receiving and posting payments, maintaining a balanced cash drawer, initiating service orders and other general office duties. Good customer service and communication skills are a must. Essential Functions:
Greet customers in person and at the drive through window in a warm and friendly manner
Receive payments and accurately apply to customer accounts
Schedule utility connect and disconnect orders
Regular and timely attendance at work
Contribute to team effort by performing other related duties as assigned
Education, Experience and Licenses:
High School diploma required
Experience involving cash collections and customer service preferred
Ability to speak Spanish in addition to English is a plus
Knowledge, Skills and Abilities:
Ability to add, subtract, multiply and divide including basic calculations and accurate change
Strong customer service and interpersonal skills
Ability to use a personal computer, 10-key adding machine, telephone, fax machine, copier, check scanner and various other office equipment
Ability to organize and accurately record data
Ability to follow oral and written directions
Ability to handle stressful situations and adapt to change
Knowledge of the policies, procedures and activities of a municipal utility billing department
Knowledge of modern office practices and procedures, applicable coding and data entry procedures, basic bookkeeping methods and procedures of cash collection practices
Physical Demands: While performing the duties assigned, the employee is frequently required to sit, but may need to stand for an extended period. The employee will mostly work at a raised counter and may need to use a raised chair or stool. The employee must occasionally lift and/or move objects up to 25 pounds. The employees will interact directly with customers and members of the public. Why work for Qualified Staffing? -We offer a fantastic benefits package to all our employees. This includes healthcare, vacation/holiday pay, and 401K! In fact, these are the same benefits that we offer our corporate employees!-Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!-We respond to every job applicant within 24 - 48 hours. INDHar
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