Shop Foreman/Service Advisor

Columbus, MS 39705

Posted: 01/29/2019 Industry: Management Job Number: 59539

JOB SUMMARY:
  • Answering to the Service Manager, the Service Advisor / Shop Foreman position is an integral and vital part of the customer service experience. This position is crucial to achieve the highest customer satisfaction by performing his/her duties in accordance with current OEM practices and our client's policies and procedures.

RESPONSIBILITIES AND DUTIES:
  • Responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
  • Greet customers in a timely, friendly manner and obtain all specific vehicle/ customer information required for proper repairs, contacting customer and invoicing.
  • Write up customers vehicle issues and concerns or maintenance requirements accurately and clearly.
  • Must be able to understand, communicate, and evaluate all vendors and International. Warranty guidelines, approval processes and policies during the write up and repair process.
  • Explain completed work and charges to the customer.
  • Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.

EDUCATION and/or EXPERIENCE
  • High degree of product and technical knowledge.
  • Must be a team player with a strong sense of commitment to the customer.
  • Must be self motivated and have good written and verbal communication skills.
  • Working knowledge of Microsoft programs and applications.
  • Good organizations skills.

Candidates must also have a valid drivers license and a clean background.
Sponsored
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs: