Columbus, MS 39701
JOB SUMMARY: Answering to the Service Manager, this position is an integral and vital part of the customer service experience. This position is crucial to achieve the highest customer satisfaction by performing his/her duties in accordance with current OEM practices and our company’s policies and procedures. RESPONSIBILITIES AND DUTIES: •Responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments. •Greet customers in a timely, friendly manner and obtain all specific vehicle/ customer information required for proper repairs, contacting customer and invoicing. •Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly. •Obtain customer signature on the repair order and provide customer a copy of the repair order •Must be able to understand, communicate, and evaluate all vendors and International. Warranty guidelines, approval processes and policies during the write up and repair process. •Establish customers’ method of payment, purchase order requirements and estimate requirements if needed at the time of write up. •Investigate progress of vehicle repairs and contact customer with status changes/ promise time if required. •Ensure vehicles are parked in assigned areas, trucks are locked and keys are tagged and properly stored. •Explain completed work and charges to the customer. •Keep up to date on all warranty policies and product changes to maintain effectiveness in this role. •Have the ability to utilize ISIS at the time of write up.
•High degree of product and technical knowledge. •Must be a team player with a strong sense of commitment to the customer. •Must be self motivated and have good written and verbal communication skills. •Working knowledge of Microsoft programs and applications •Good organizations skills •Working knowledge of International and supplier/ vendors warranty policies.