Manufacturing Sales Coordinator
Farmington Hills, MI 48335
Serves as the liaison between the customer and companies' engineering, credit, marketing, and manufacturing organizations.
Develops and maintains relationships that promote trust, confidence, and allegiance.
Interprets and communicates customer requirements, obtains complete specifications, and provides quotes based upon published guidelines or application specific quotes.
Communicates pricing, supply, and lead-time changes to customers.
Enters and tracks the progress of customer orders.
Resolves customer related problems either through direct action or by coordination with individuals in other functions.
Analyzes customer needs and expectations and translates them into deliverable solutions.
Handles customer complaints in a confident and professional manner.
Reports significant customer activities and maintains customer profiles
Coordinates shipments with international freight forwarders and customs brokers.
Creates pro-forma invoices and other documents as required by international law.
Coordinates and consolidates orders into a single shipping location.
Insures customer service expectations are being met.
- Minimum Associates' Degree, or an equal amount of Customer Service experience.
- Must be proficient in MS Office, and have high level company-to-company customer service experience.