Posted: 04/25/20252025-04-252025-06-23Employment TypeŒ:Contract to PermIndustry:ClericalJob Number: KO788840425
Job Description
Job Title: Insurance AnalystLocation: Flint, MI / Remote Department: Insurance Reports To: Chief Operating Officer (COO) Employment Type: Full-TimePay: $18/hr. We are seeking a dedicated and detail-oriented Compliance Analyst to join our team. In this role, you will actively listen to customers, understand their concerns, and provide clear and accurate information regarding insurance policies and coverage through phone and email communication. You will be responsible for reviewing insurance policy terms for compliance, resolving customer issues, maintaining detailed records, and ensuring all actions align with company policies and guidelines. Additionally, you will support a positive and compliant company posture by adhering to all policies and standards. Key Responsibilities:
Create and update policies, procedures, SOPs, tools, and performance metrics to support continuous improvement and team efficiency.
Lead and coach the Compliance Team in day-to-day operations, ensuring accuracy and timeliness in licensing and regulatory processes.
Oversee workflows related to trade license applications, renewals, vendor onboarding, and business verification.
Analyze business data and operational workflows to identify inefficiencies and gaps; implement corrective actions to optimize performance.
Provide mentorship, training, and development opportunities to team members.
Set clear goals and KPIs; evaluate team performance and ensure alignment with compliance standards.
Offer subject matter expertise on complex compliance issues and vendor-related inquiries.
Manage and delegate team workloads to meet deadlines and service expectations.
Facilitate problem-solving discussions, team-building initiatives, and cross-functional collaboration.
Review, audit, and maintain documentation of team activities, vendor/customer interactions.
Resolve escalated customer or vendor issues, ensuring follow-up communication and resolution tracking.
Maintain detailed and confidential records of inquiries, transactions, complaints, and corrective actions.
Represent the Compliance Team in product improvement discussions and relay system updates.
Respond to customer inquiries via calls and emails with professionalism, urgency, and adherence to procedures.
Conduct onboarding and training sessions for new employees, ensuring knowledge of systems, workflows, and compliance practices.
Provide feedback to management on process improvements for increased efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates and provide training.
Required Qualifications:
Minimum two years of experience in insurance required. Property and Casualty License preferred.
High School/G.E.D.
Ability to remain seated or standing for extended periods.
Frequent use of hands and fingers to operate a computer and other office equipment.
Clear vision for tasks such as reading and working on a computer screen.
Effective communication via phone, video calls, and email.
Occasional light lifting (up to 10 pounds) may be required.
Quiet, dedicated workspace with minimal distractions.
Reliable internet connection to support virtual communication and work tasks.
Preferred Qualifications:
Active listening skills and the ability to understand others’ points of view.
Effective communication skills, both written and verbal.
Ability to understand written documents and work-related information.
Strong reasoning and problem-solving skills.
Proficiency in Microsoft Word, Excel, PowerPoint, Teams, OneNote, and SharePoint.
Experience with ticketing systems such as Zendesk.
How to Apply:To apply, please submit your resume and cover letter to Flint@q-staffing.com. Be sure to include "Compliance Analyst Application" in the subject line.
Ready to embark on a rewarding career journey in Flint, Michigan? Explore our exciting job opportunities in this vibrant city renowned for its rich history, cultural landmarks like the Flint Institute of Arts, thriving theater scene at the Flint Cultural Center, and world-class cuisine. With a backdrop of lush parks and close proximity to the Great Lakes, Flint offers an attractive blend of urban amenities and outdoor adventures. Consider joining our team and discover the charm of this dynamic region, where growth opportunities await around every corner. Start your career adventure today!
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