Columbus, MS 39705
An integral and vital part of the service department is the preparation, submission and recording of Warranty Claims. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current vendor practices and our company s policies and procedures.
RESPONSIBILITIES AND DUTIES
This position is responsible for the preparation, coding, and submission of all International and vendor warranty claims in a timely manner.
Understands and ensures compliance with all International and vendor policies and warranty procedures and ensures proper documentation on all claims.
Assists the service department in answering phone calls when necessary.
Reconciles all warranty receivables with payments within the appropriate accounting schedule weekly.
Reviews warranty chargebacks with service manager; resubmits rejected or underpaid claims if applicable with correct documentation.
Notifies customer immediately for payment if chargeback reflects an unwarrantable failure.
Collectively with the Shop Foreman, ensures that all warrantable repairs are documented, technicians comments are descriptive and precise, and that the allotted time is noted prior to submission for closing.