Posted: 07/15/2026Employment Type:Contract to PermIndustry:ITJob Number: KB692841713
Job Description
IT / HELPDESK TECHNICIANContractAuburn Hills, MI- Position is onsite daily*$24-26/hr. SUMMARY:Reporting to the Help Desk Supervisor/System Administrator, the role of the IT/ Helpdesk Technician is to provide 1st / 2nd line support for all staff and users. The IT/Helpdesk Technician is responsible for resolving support requests, meeting customer satisfaction, and continuous service delivery demands. IT support staff work in a dynamic, fast-paced environment which provides services over the phone, through email, in person (for walk-up customers) as well as self-service. DUTIES AND RESPONSIBILITIES:
Identify, diagnose, and resolve first-level desktop hardware, software, network, and peripheral equipment problems, escalating as needed
Reset user(s) passwords in Active Directory
Follow department policies & procedures
Log all problems and track calls to resolution in the Helpdesk ticketing system
Setup and configure PCs for user(s)
Maintain Inventory Lists of incoming and outgoing PCs
Issue Fortitoken QR codes to users (MFA)
Order and deploy cell phones for current user(s)
Administer phone switch software
Add, delete, and maintain voicemail boxes for users
Approve Customer Web Portal Access (i.e., Covisint, GM SupplyPower, etc.)
Participate in team and project meetings
Assists with development of documentation
Works independently through self-motivation
Communicate with teammates and appropriate personnel in various technical and business areas.
Occasional after-hours and weekend work to perform tasks that cannot be scheduled during normal business hours
Travel may be required on an infrequent basis
EDUCATION AND EXPERIENCE:Bachelor’s Degree in Computer Science or equivalent combination of education and experience required. 0-3 years of experience providing operations & end-user software and hardware support. REQUIREMENTS:
Excellent troubleshooting, communication, and analysis skills
Must have the ability to accept and cope with restrictive time limits and unpredictable situations
Must demonstrate the ability to work well within a team environment
Must be willing to work flexible schedules outside of the normal business hours as needed and willing to travel (overnight and daily)
Calling all job seekers! Discover exciting career opportunities in the vibrant community of Auburn Hills, Michigan. Nestled in Oakland County, this bustling area is a hub of innovation and growth, with renowned companies and top-tier educational institutions. Imagine starting your career surrounded by the beauty of Great Lakes, exploring the Cranbrook Educational Community, catching a show at The Palace of Auburn Hills, or savoring delicious Michigan pasties and cider doughnuts. Embrace the charm of this thriving city with its unique blend of culture, sports, and green spaces. Start your journey towards a fulfilling career in Auburn Hills today!
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