Director of Operations - E Commerce/Manufacturing

Auburn Hills, MI 48326

Posted: 08/30/2023 Employment Type: Permanent Industry: Manufacturing Job Number: DG56382731

Job Description

Operations Leader - E Commerce/Manufacturing - DIRECT HIRE - Auburn Hills, MI
  • Salary 110-120K
  • Ideal Candidate: Entrepreneurial spirit
  • Positive attributes: Have integrated software in the past and have been involved in other another start-ups

The mission of the Director of Operations is to create and lead a world-class manufacturing operation that serves as a fulfillment partner for both internal and external e-commerce customers.

Our client is an entrepreneurial, small company that sells print-on-demand products through various B2B and DTC channels and is a leader in mass-customization production: from one item to greater than 50,000 items fulfilled per day: Its operation requires continual, intensive study and optimization of current and future (to be launched) product manufacturing and fulfillment processes.

  • Deliver on all customer SLAs (Service Level Agreements)
  • Typical order turnaround requirement is 2-3 days; make-to-order (no inventory)
  • Lead and manage all operations personnel
  • Optimize and continuously improve all production, sortation and fulfillment processes
  • Achieve all product quality and performance target metrics
  • Improve on-time fulfillment rates above current level [99.0%]
  • Reduce defect rate below current level [0.70%]
  • Exceed all customer-defined DPMO (Defects Per Million Orders) operational metrics
  •  Achieve all operationally related financial targets
    • Efficiently control and manage seasonal temp labor force to budgeted levels
    • Improve production efficiencies to exceed variable contribution margin targets
    • Minimize seasonal capital impacts by smartly planning and managing inventory 
  • Achieve product launch timelines
    • Deliver required personnel, equipment and processes for new product launches
    • Contribute as a key stakeholder to the cross-functional product development process
    • Optimize manufacturing and production processes for new products
    • Stakeholder in technology advancement
    • Contribute to the planning and implementation of technology platform enhancements
  • Investigate, analyze and present solutions for increased automation and efficiencies

  • Integrity. Flawless devotion to conducting business the right way and doing the right thing when no one is looking. Represents 
  • Intelligence. Perennial learner. Ability to grasp new concepts, technologies and methodologies to create the most efficient operations for the company and highest quality for customers.
  • Analytical skills. Ability to view problems holistically and construct analytical solutions. Strong, inquisitive mind that achieves penetrating insights.
  • Flexibility/adaptability. Adjusts quickly; ability to pivot (learn) quickly, creates new solutions and continues learning from mistakes. Comfortable doing this daily in an entrepreneurial start- up environment.
  • Proactivity. Takes the initiative, doesn’t wait for direction and is a first-mover on their own. Finds new opportunities and pings them to the company; promotes new ideas.
  • Strategic thinking/visionary. Ability to think about, communicate and create operational solutions with the big picture in mind – understands both today’s picture and tomorrow’s vision.
  • Collaborative. Who wins is less important than achieving our objectives. Give your best to the team and demand the same in return.
  •  Work ethic. Strong willingness to work hard to accomplish the mission. Track record of working hard.
  • Ability to develop people. Track record of leading and coaching people to achieve their professional potential, aligned to the values of the company.

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