Customer Support Supervisor

Charlottesville, VA 22901

Posted: 04/05/2019 Industry: Customer Service Job Number: 60368 Pay Rate: 48000-50000

Are you looking to lead a fun, energetic team? Are you looking to be a part of a wedding atmosphere that helps ease couples of their pre-wedding jitters?

JOB TITLE

Customer Support Supervisor

(temp-to-hire)

JOB DESCRIPTION

Our client is looking for an upbeat, organized, and empathetic individual to join their team as a customer support supervisor. As a supervisor, you will help the company grow, manage their team of customer service representatives, and be an advocate for engaged couples. A love of weddings is appreciated!
  • Manage a team of customer service representatives to meet departmental goals and KPIs.
  • Handle the day-to-day operational management of the team in partnership with the other shift supervisors. Facilitate seamless handoffs between shifts and support your fellow colleagues.
  • Continuously brainstorm ways to improve our customers' experience and provide feedback to our internal team.
  • Handle escalated calls and make good judgment calls on sticky situations when needed.
  • Provide coaching and growth support to your team of direct reports.
  • Participate in ad-hoc projects to support company-wide goals and initiatives as needed.



REQUIREMENTS
  • Bachelor's Degree in any field
  • 2+ years of experience in e-commerce, customer service, retail, hospitality or a related industry, plus 1 year as a supervisor or team lead managing direct reports. This isn t your typical call center gig! We welcome unconventional candidates with diverse backgrounds.
  • Strong friendly, upbeat verbal and written communication skills.
  • Ability to train and manage a team.
  • Ability to remain cool, calm, collected and organized, even in times of high volume.
  • Ability to empathize is a must - wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests.
  • Must be proficient with computers and able to learn new programs quickly.
  • Acute attention to detail is a must.
  • Ability to represent and be the voice of the company while handling customers in a professional manner.
  • Naturally intellectually curious with an overall eagerness to learn in a fast-paced startup environment



SCHEDULE

The hours for this position are Tuesday - Saturday from 9: 30 AM - 6 PM.



PAY RATE

$48, 000 - $50, 000
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