Customer Service Support
Kaukauna, WI 54130
Do you enjoy a mix of detailed work along with helping customers? We have the perfect job for you.
We are looking for someone to help provide departmental support for client and customers.
- Working with logistic vendors, creates and processes shipping files for orders prior to sending to the warehouse team for fulfillment.
- Conducts application processing; posting and processing of dues, and payments due while adhering to providing a high degree of accuracy and high quality results for billings.
- Reconciles high dollar amount accounts for discrepancies, and handles credit memos, or line credits when needed.
- Works with other teams to quality check work. Provides high quality customer service, and information/communication to organization teams, clients, customers and vendors; and serves as liaison with Finance and IT departments to ensure departmental accuracy and streamlined processes.
- Creates ad hoc reports using pivot tables, from data that is either provided, or starting from scratch and building a spreadsheet from other data sets to query against.
- Cleanses and/or manipulates data in order to standardize and conduct VLOOKUPS against.
Must have strong Excel experience to apply.