Customer Service Representatives

Charlottesville, VA 22901

Posted: 06/25/2019 Industry: Customer Service Job Number: 60771 Pay Rate: 13.00

Do you enjoy helping others? Do you want to play a key role in providing customers with the best service possible? Apply today!

We are seeking upbeat, organized and empathetic individuals to join a stellar customer service team! As a Customer Service Rep, you will help newly engaged and recently married couples navigate the intricacies of their wedding planning experience as well as provide support for their wedding guests, family and friends.

  • Manage incoming phone calls, emails, voicemails and follow up contracts as part of the larger CS team
  • Continuously brainstorm ways to improve the customers experience
  • Work on projects that support company-wide goals and initiatives
  • Be an empathetic ear as couples navigate what is one of the most joyful and exciting, yet stressful experiences of their life

  • 2+ years of experience in customer service, retail, or hospitality
  • 2+ years of experience working in an office environment
  • Strong, friendly, and upbeat verbal and written communication skills
  • Ability to remain cool, calm, collected and organized, even in times of high volume
  • Ability to empathize is a must - wedding planning can be a stressful time and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests
  • Proficient with computers and able to learn new programs quickly
  • Acute attention to detail
  • Ability to represent our client and be the voice of the company while handling customers in a professional manner
  • Proven ability to type 45+ WPM
  • Mac experience (Preferred)
  • Knowledge of the wedding industry is a big plus - as the first point of contact for the customers and registrants, they want someone who is familiar with the couples wants and needs

  • Tuesday - Saturday, 9: 30 AM - 6 PM
  • Starting mid-July


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