Customer Service Representative

Tuscaloosa, AL 35406

Posted: 08/15/2019 Industry: Customer Service Job Number: 62107 Pay Rate: 14.42-16.83

Do you have Customer Service experience? No nights or weekends required.

We are seeking a full-time Customer Service Representative. This position will be a salaried position working Monday - Friday, 7: 30 AM - 5 PM.

Responsibilities
  • Communicate and coordinate with customers, suppliers, vendors salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude. This includes emails, memos, letters, spreadsheets, BOL s, etc
  • Prepare various customer reports, memo s, letters as needed
  • Inspect and Analyze documents and correspondence for accuracy and follow up needed
  • Record details of inquiries, comments, complaints and actions taken
  • Maintain customer/supplier databases
  • Utilize computer and various software packages (Cie-trade, Excel, Word, Microsoft Outlook) to complete daily responsibilities

Experience
  • 3 to 5 years office work experience in a service or logistics related industry preferred
  • Strong decision making and analytical abilities
  • Strong detail orientation and communication/listening skills
  • Strong organizational skills to manage workflow and time
  • Has a pleasant, patient, friendly and can do attitude

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