Customer Service Representative

Calhoun, GA 30701

Posted: 01/14/2019 Industry: Admin - Clerical Job Number: 59234 Pay Rate: 13 - 15

Qualified Staffing is seeking for a skilled problem solver for a local company located in Calhoun. We need an enthusiastic individual who has AS400 and Broadloom experience in the rug and carpet industries. The successful candidate for this role will have a strong command of the company s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers
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