Customer Service Representative
Calhoun, GA 30701
Qualified Staffing is seeking for a skilled problem solver for a local company located in Calhoun. We need an enthusiastic individual who has AS400 and Broadloom experience in the rug and carpet industries. The successful candidate for this role will have a strong command of the company s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers