Are you ready to take your customer service skills to the next level? We're seeking a dedicated Customer Service Representative to join our team in Owosso! As a Customer Service Representative, your primary responsibility will be to ensure our customers receive top-notch service by handling bid requests, communicating effectively, and assisting with various sales and service-related tasks. This position will not last long! Apply Now!
Key Responsibilities: • Daily entry of bid requests into our system, ensuring accuracy and timeliness. • Communicate with customers via email and phone, addressing inquiries, providing information, and resolving issues. • Initiate return requests when necessary and coordinate the return process. • Collaborate effectively with other departments within the organization to streamline processes and provide a seamless customer experience. • Develop and distribute products and relevant information to customers. • Work collaboratively with other team members to expand our customer base. • Provide support in the Sales and Leasing of products by assisting in sales-related tasks. Expectations: • Adhere to and maintain all company policies and procedures, ensuring compliance at all times. • Lead by example by demonstrating professionalism, dedication, and a strong work ethic. • Be a dependable employee who reports to work as scheduled, contributing to a reliable and efficient work environment. • Consistently strive to exceed customer expectations, providing outstanding service and assistance. Qualifications: • Proficient data entry skills with a high level of accuracy. • Basic MS Office skills (Word, Excel, Outlook). • Strong communication skills, both written and verbal. • Exceptional customer service orientation and interpersonal skills. • Ability to work collaboratively within a team and across departments. • Previous experience in a similar customer service or administrative role is a plus.
Why work for Qualified Staffing? • We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay, and 401K! In fact, these are the same benefits that we offer our Corporate employees! • Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once! • We respond to every job applicant within 24–48 hours.
