Customer Service Email Agent

Midlothian, VA 23113

Employment Type: Contract to Perm Industry: Clerical Job Number: TP92683929

Job Description

Do you thrive working in a customer service role with strong organizational skills? Our client, one of the fastest growing e-commerce brands, is looking for a detail-oriented customer service email agent to join their growing team! This is a high-volume, fast-paced customer service center and we are looking for inpiduals with excellent computer skills as well as outstanding customer service skills!

Location: Midlothian, VA, 23113 (on-site)

Position: Full-Time Customer Service Email Agent

Schedule: Monday – Friday 10:00am – 6:30pm, one Saturday every 5 weeks. Training is conducted Monday – Friday from 9:00am – 5:00pm for the first 4 weeks.

Compensation: $15/hour

Job Summary:

Provide customers with timely and courteous customer service through emails. Strives to retain present customers and develop new business by extending professional and efficient service. Work in a collaborative contact center environment, growing and developing professionally while managing inbound and outbound email correspondence to maintain strong customer relationships. 

Job Requirements:
  • Research and respond to all customer service emails providing a timely resolution to customer questions and complaints within 24 hours. 
  • Call vendors and FedEx to help resolve customer issues. 
  • Maintain updated knowledge of company products, processes, and reports to provide adequate help to customers. 
  • Guide customers through troubleshooting and navigating company site or using products. 
  • Assist customers with placing orders, selecting products, answering product questions, processing returns, and handling claims for damaged or defective goods while providing information and instructions about products and processes. 
  • Complete all follow ups within 24 hours.
  • De-escalate situations involving dissatisfied customers and offering assistance and support. 
  • Build customer rapport and utilize retention techniques with existing and new customers. 
  • Respond to all Outlook and Freshdesk emails.
  • Process and create FedEx return labels and send to customers.
  • Properly notate orders and all communication with customers.
  • Process catalog adds and removals as needed.
  • Resolve minimum of 50 email tickets a day.

  • Attention to detail
  • Accurate typing skills 
  • Excellent customer service skills
  • Ability to multitask between emails and research in several programs, utilizing a dual monitor set up
  • Proficient in Microsoft Office 
  • Strong organizational skills
  • Ability to work independently 
  • Excellent written and oral communication skills 

Why work for Qualified Staffing?
  • We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay and 401K! In fact, these are the same benefits that we offer our corporate employees!
  • Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
  • We respond to every job applicant within 24-48 hours.

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