Qualified Staffing
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https://www.q-staffing.com
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Do you thrive working in a customer service role with strong organizational skills? Our client, one of the fastest growing e-commerce brands, is looking for a detail-oriented customer service email agent to join their growing team! This is a high-volume, fast-paced customer service center and we are looking for inpiduals with excellent computer skills as well as outstanding customer service skills!
Location: Midlothian, VA, 23113 (on-site)
Position: Full-Time Customer Service Email Agent
Schedule: Monday – Friday 10:00am – 6:30pm, one Saturday every 5 weeks. Training is conducted Monday – Friday from 9:00am – 5:00pm for the first 4 weeks.
Compensation: $15/hour
Job Summary:
Provide customers with timely and courteous customer service through emails. Strives to retain present customers and develop new business by extending professional and efficient service. Work in a collaborative contact center environment, growing and developing professionally while managing inbound and outbound email correspondence to maintain strong customer relationships.
Job Requirements:
Qualifications:
Why work for Qualified Staffing?
Customer Service Email Agent
Midlothian, VA 23113 US
2023-02-13
2023-04-30
Employment Type:
Contract to Perm
Industry: Clerical
Job Number: TP92683929
Job Description
Do you thrive working in a customer service role with strong organizational skills? Our client, one of the fastest growing e-commerce brands, is looking for a detail-oriented customer service email agent to join their growing team! This is a high-volume, fast-paced customer service center and we are looking for inpiduals with excellent computer skills as well as outstanding customer service skills!
Location: Midlothian, VA, 23113 (on-site)
Position: Full-Time Customer Service Email Agent
Schedule: Monday – Friday 10:00am – 6:30pm, one Saturday every 5 weeks. Training is conducted Monday – Friday from 9:00am – 5:00pm for the first 4 weeks.
Compensation: $15/hour
Job Summary:
Provide customers with timely and courteous customer service through emails. Strives to retain present customers and develop new business by extending professional and efficient service. Work in a collaborative contact center environment, growing and developing professionally while managing inbound and outbound email correspondence to maintain strong customer relationships.
Job Requirements:
- Research and respond to all customer service emails providing a timely resolution to customer questions and complaints within 24 hours.
- Call vendors and FedEx to help resolve customer issues.
- Maintain updated knowledge of company products, processes, and reports to provide adequate help to customers.
- Guide customers through troubleshooting and navigating company site or using products.
- Assist customers with placing orders, selecting products, answering product questions, processing returns, and handling claims for damaged or defective goods while providing information and instructions about products and processes.
- Complete all follow ups within 24 hours.
- De-escalate situations involving dissatisfied customers and offering assistance and support.
- Build customer rapport and utilize retention techniques with existing and new customers.
- Respond to all Outlook and Freshdesk emails.
- Process and create FedEx return labels and send to customers.
- Properly notate orders and all communication with customers.
- Process catalog adds and removals as needed.
- Resolve minimum of 50 email tickets a day.
Qualifications:
- Attention to detail
- Accurate typing skills
- Excellent customer service skills
- Ability to multitask between emails and research in several programs, utilizing a dual monitor set up
- Proficient in Microsoft Office
- Strong organizational skills
- Ability to work independently
- Excellent written and oral communication skills
Why work for Qualified Staffing?
- We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay and 401K! In fact, these are the same benefits that we offer our corporate employees!
- Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
- We respond to every job applicant within 24-48 hours.