Customer Service Agent

Midlothian, VA 23113

Employment Type: Contract to Perm Industry: Clerical Job Number: TP12391229

Job Description

Do you thrive working in a customer service role and have a passion for helping people? Our client, one of the fastest growing e-commerce brands, is looking for a multi-talented customer service agent to join their growing team! This is a high-volume, fast-paced customer service center and we are looking for talented, committed inpiduals that can step up to provide world-class service while maintaining excellent business acumen.

Location: Midlothian, VA 23113 (on-site)

Position: Full-Time Customer Service Agent

Schedule: Monday – Friday 10:00am – 6:30pm, one Saturday every 5 weeks. Training is conducted Monday – Friday from 9:00am – 5:00pm for the first 4 weeks. 

Compensation: $16/hour

 Job Requirements/Expectations:
  • Provide world-class customer service
  • Self-starter with excellent out of the box thinking solutions
  • Interact with customers through calls and emails
  • Assist customers by phone placing orders, selecting products, researching and answering product questions, processing returns, and damaged/ defective product claims
  • Must have the ability to multitask being on the phone, responding to emails, and researching for customer follow-up all interchangeable as required
  • Must be a proficient typist
  • Must have a high level of professionalism and strong work ethic

  • High school, GED, or equivalent diploma
  • Some college preferred
  • Attention to detail
  • Accurate typing skills 
  • Excellent customer service skills
  • Ability to multitask between emails and research in several programs, utilizing a dual monitor set up
  • Proficient in Microsoft Office 
  • Strong organizational skills
  • Ability to work independently 
  • Excellent written and oral communication skills 

Why work for Qualified Staffing?
  • We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay and 401K! In fact, these are the same benefits that we offer our corporate employees!
  • Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
  • We respond to every job applicant within 24-48 hours.

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