Client Service Manager

Novi, MI

Posted: 09/13/2018 Industry: Professional Job Number: Client Service Manager- Novi

The Client Service Manager leads and directs the successful operations within a branch with a focus on developing, implementing and managing a recruiting plan that supports the current and future needs of our clients.   

 

Job Duties and Responsibilities

 

Recruiting/HR

  • Drive and direct all recruitment efforts and processes.
  • Implement strategic recruiting procedures and improve upon recruitment measures.
  • Manage and participate in the recruitment, screening, selection and placement of contract employees on various job assignments.
  • Set clear goals and benchmarks for recruiting team.
  • Train and supervise recruiters in correct company processes.
  • Encourage open lines of communication between yourself and recruiting team.
  • Demonstrate the company’s core values, operating principles and service differentiators through daily activity.
  • Maintain a professional image at all times.

 

Client Service/Operations

  • Regular communication with clients to ensure expectations are exceeded.
  • Quickly resolve employee and client issues that arise.
  • Participate in formal service reviews with key accounts.
  • Look for opportunities to improve service delivery and positively impact clients and candidates.

 

Branch Administration

  • Answer incoming calls from candidates, employees and clients.
  • Maintain employee and customers files in accordance with Branch Operating Procedures.
  • Perform reference checks, background checks and drug screens.
  • Assist candidates with the application/onboarding process.
  • Ensure payroll information is submitted timely and accurately.
  • Support company policies and procedures to ensure compliance.
  • Assist Branch Manager with reporting and management of Worker’s Compensation claims.
  • Perform other duties as assigned by the Branch Manager.

 

Requirements

  • 2+ years of professional office experience
  • Bachelor’s degree or additional work experience
  • Strong understanding of employment law and HR practices
  • Self-motivation and strong desire to succeed
  • Ability to work under pressure
  • Strong oral and written communication skills
  • Ability to positively and successfully direct the activities of others
  • Valid driver’s license and driving record clear of major violations
  • Ability to work independently and also contribute to a team
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