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Customer Support Specialist – SAP & International Orders (Hybrid, Franklinton, NC)

Franklinton, NC 27525

Posted: 11/05/2025 Employment Type: Contract to Perm Industry: Clerical Job Number: SP939584101

Job Description

We are seeking a Customer Support Specialist with strong SAP experience to join our team in Franklinton, NC. This hybrid position supports domestic and international customers by ensuring accurate, timely order management and excellent service.
Schedule: Monday–Friday, 8:30 AM–4:30 PM (hybrid, with required on-site days)
Key Responsibilities:
  • Manage customer orders, including domestic and international shipments
  • Enter and maintain accurate customer data in SAP
  • Coordinate documentation, packaging, and shipping requirements
  • Provide timely updates on order status, delays, or changes
  • Support new customer onboarding and ensure smooth account setup
  • Handle complaints, returns, and credits as needed
Qualifications:
  • Bachelor’s degree in Science or Business preferred; equivalent experience considered
  • Strong SAP experience required (order management/customer service focus)
  • 1+ years in customer service, logistics, or order fulfillment (technical company experience a plus)
  • Excellent communication, problem-solving, and organizational skills
  • Proficiency with Microsoft Office and CRM tools (Salesforce experience a plus)
Compensation: $22-25/hr DOE
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About Franklinton, NC

Discover exciting job opportunities in and around Franklinton, North Carolina today! Nestled in the heart of the charming southern state, Franklinton offers a perfect blend of small-town hospitality and big-city opportunities. Known for its historic buildings like the Franklinton Depot and the quaint storefronts lining Main Street, the area boasts a rich cultural scene with galleries like the Cedar Creek Gallery showcasing local talent. With easy access to outdoor activities at the Falls Lake State Recreation Area and mouthwatering Southern cuisine at spots like Bunn's Barbecue, Franklinton is a dream location for both work and play. Dive into our job listings and start your career journey in this vibrant region!