Representantes Bilingues Para Servicio Al Cliente

Sandy Springs, GA 30328

Posted: 04/23/2019 Industry: Customer Service Job Number: 57166 Pay Rate: 12

ONLY BILINGUAL CANDIDATES (ENGLISH AND SPANISH) NEED TO APPLY FOR THIS POSITION

The bilingual call center rep provides on-site assistance to Customers, Customer Service Representatives, and the Customer Service Manager to keep high Customer satisfaction.

Responsibilities and Duties:
  • Develop positive working relationship with Clients and Customers and serve as a resource in the training and implementing of new products and services.
  • Update training manual to reflect current implementation practices.
  • Participate in on-site training.
  • Resolve technical and operational issues independently by establishing a working relationship with the IT and Client Support Departments.
  • Handle Customer Service and Level II Supervisor calls.
  • Complete time sensitive special projects as needed.
  • Ensure that all Customer related documentation is saved appropriately.
  • Reinforce training for new products and services with the CSRs.
  • Monitor CSR calls and provide constructive criticism and coaching to ensure that the CSR does not repeat the same errors.
  • Manage and maintain the Customer Service email account and Escalation account; all inquiries received must be properly saved and responded to before the end of the business day.
  • Manage correspondence sent by mail, email or fax to cardholders.
  • Gather call log reports on an as needed basis to ensure adequate staffing.

Core Competencies:
  • Applicants must demonstrate the ability to work independently and handle escalated situations, resolving Customer inquiries in a timely manner.
  • Active listening and attention to detail with the ability to multi-task in a fast-paced and changing environment is a must.
  • Ability to solve problems and properly execute company/client policies while creating a positive Customer experience is also required.
  • Available to work between 40-55 hours per week.

SHIFT: MUST BE ABLE TO WORK SATURDAYS AND SUNDAYS.
  • Rotating shift (2 days off during the week)

Pay rate: $12 plus overtime.

Email your resume today! Selberkani@q-staffing.Com
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