Bilingual Customer Service Representatives (Spanish and English)

Sandy Springs, GA 30328

Posted: 04/23/2019 Industry: Customer Service Job Number: 57166 Pay Rate: 12

We are offering you a fun, but challenging opportunity to pursue your professional and personal goals.

This is a great opportunity to start working for a growing company that believes in investing in their employees. Our client is seeking a tenacious, outgoing and positive individual to fill a full-time position as a Bilingual Customer Service Representative. (Must be fluent in BOTH English AND Spanish.) In this role, your mission will be to offer customer support to customers of a financial institution located in Sandy Springs. By answering phone calls and providing great support to customers, you re literally the voice and the face of the institution.

Sound like the perfect position for you? Apply today to schedule an interview!

Schedule:
  • Mid-Day / Evening: 1 PM - 10 PM
  • Saturday and Sunday: Required

Duties and Responsibilities:
  • Provide assistance to customers via inbound and outbound calls
  • Anticipate customer needs and concerns
  • Submit escalations and written requests to appropriate departments
  • Provide status on new or existing claims to customers
  • Determine charges for services requested, collect cardholder personal information and update cardholder records in the Core System
  • Soft selling new or additional services via text message alerts and mobile app downloads

Qualifications:
  • Customer Service: 1 year (Preferred)
  • Call Center, Retail, or Food Service: 1 year (Preferred, but not required)
  • Fluent in Spanish (Required)

Why work for Qualified Staffing?
  • 1. We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay, and 401K! In fact, these are the same benefits that we offer our Corporate employees!
  • 2. Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
  • 3. We respond to every job applicant within 24 - 48 hours.
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