Customer Service Support

Kaukauna, WI 54130

Posted: 04/26/2019 Industry: Admin - Clerical Job Number: 59958 Pay Rate: 16.00

Do you enjoy a mix of detailed work along with helping customers? We have the perfect job for you.

We are looking for someone to help provide departmental support for client and customers.
  • Working with logistic vendors, creates and processes shipping files for orders prior to sending to the warehouse team for fulfillment.
  • Conducts application processing; posting and processing of dues, and payments due while adhering to providing a high degree of accuracy and high quality results for billings.
  • Reconciles high dollar amount accounts for discrepancies, and handles credit memos, or line credits when needed.
  • Works with other teams to quality check work. Provides high quality customer service, and information/communication to organization teams, clients, customers and vendors; and serves as liaison with Finance and IT departments to ensure departmental accuracy and streamlined processes.
  • Creates ad hoc reports using pivot tables, from data that is either provided, or starting from scratch and building a spreadsheet from other data sets to query against.
  • Cleanses and/or manipulates data in order to standardize and conduct VLOOKUPS against.

Must have strong Excel experience to apply.
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