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Technical Service Engineer Job Description Job Purpose:To drive new development within the organization to meet customer needs and gross profit targets in a manner consistent with the Mission Principles and Values of our company.Key Responsibilities:Safety Management
Complies with and enforces all company safety procedures and completes all safety training as required
Identifies and cultivates opportunities to improve working area conditions and works with maintenance and engineering on the implementation of new ideas.
Reports all safety related incidents and assists in the investigation of root causes and development of corrective actions.
Product Development
Monitors and drives assigned work orders to on-time completion
Notifies management of roadblocks to completing work and assist in removing roadblocks as needed
100% notification of late work orders to the work requestor prior to work order being late
Turns in raw material code paperwork and assist in raw material code generation
Enters formulations into ERP system based on work order, customer, and property requirements
Enters quality tests and parameters into ERP system based on formula, product, and customer requirements
Researches new raw materials and takes part in vendor discussions for either off-sets of current materials or new raw materials
Enters work orders as needed
Creates marketing literature and exhibits as requested
Generates costings upon request and with new developments and sends to internal requestors
Acts as the main point of contact for assigned work orders for the company
Develops go-to product lists for product recommendations for various use cases
Researches customer complaints and participates in root-cause analysis exercises to come to root-cause and implements corrective actions
Manages projects and timelines to meet customer expectations and documents project updates in project management software
Leads and participates in customer technical discussions
Participates in Kaizen events to optimize process, reduce and eliminate non-conformance and rework and reduce manufacturing costs.
Assists Director of Technology and Sustainability on tasks as needed
Training
Attend assigned training as required
Seek out and attend online webinars for technical development
Seek out and attend technical conferences as needed
Knowledge, Skills, and Abilities:
Experience in Excel and Word
Good oral and written communication skills
At least 1-5 years’ experience in product development
At least 1-5 years’ experience in project management
Ability to learn and incorporate new knowledge in technical development
Knowledge of plastic testing analytical test methods
Ability to learn and follow instructions
Ability to interpret analytical data
Ability to work independently
Minimum Requirements:Bachelor’s degree in chemistry or engineering or five or more years of experience in product development.Level 1 Expectations:
Normal development and normal support work order management.
Able to work on at least 1-2 development projects at one time
Able to manage internal and external quality complaints including root cause and corrective action implementation.
Able to learn and follow quality management procedures
Participates in company initiatives, meetings, and safety programs as required
Participates in outside training and/or webinars to further develop technical knowledge
Level 2 Expectations:
All level 1expectations
Capable of working on at least 3-6 development projects at once
Capable of working on at least 1-3 R&D projects at one time
Ability to learn and give suggestions on resin and additive formulations
Attend and give input in customer meetings
Develop and maintain database of “go-to” products for assigned technical processes
Able to make basic technical decisions on release of materials
Able to understand analytical testing results
Level 3 Expectations:
All level 2
Capable of working on at least 6-8 development projects at once
Capable of working on at least 2-4 R&D projects at one time
Independent selection of raw materials
Participates in vendor discussions on new raw materials
Analytical knowledge and data interpretation skills to lead customer complaints
Technical lead in customer meetings
Able to look up, read, and write patents
Expert in at least one plastic extrusion process
Technical leader for the company in at least one key area
Able to interpret and explain analytical testing results
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