Technical Support Specialist

Chicago, IL | IT Technician

Post Date: 07/20/2017 Job ID: #ZR62 Industry: Technical Pay Rate: $35,000-50,000

Qualified Staffing is looking for technically-inclined candidates who are interested in traveling across the US to assist customers in installations and technical assistance.

The Technical Support Specialist is responsible for installing, calibrating, and training end users on wide format printers they purchase from IT Supplies. The TSS will help train employees on the different technologies we offer, evaluate and test new media offerings as well as build color profiles for medias.

Technical Support Specialist Duties Include:

  • Performing printer demonstrations and installations for customers - on Epson, HP, and Canon wide format printers
  • Coordination of install dates and details
  • Scheduling and leading Lunch & Learns - 1 per month
  • Creating sample prints
  • Answering technical questions about the products we sell
  • Possessing technical expertise on color management, RIP software and print production work flow
  • Assisting in the training of new employees with product knowledge
  • Coordinate and work trade shows
  • Creation of media profiles #ZR62



Ideal candidates will possess the following skills:

  • Background in graphic design or computer related studies
  • Proficiency in Adobe Creative Suite and Microsoft Office
  • Ability to work in both Mac and PC computer environments
  • Understanding of how RIP software works
  • Understand how to setup printers
  • Detail oriented and able to multi-task
  • Knowledge of how printer drivers work
  • Experience working with inkjet printers
  • Ability and desire to teach small groups of people

Travel Responsibilities:

  • Heavy Travel is required through the United States (80-90%)
  • Requires both travel via car and airplane

Education and/or Experience Requirements:

  • Completion of college level technical courses
  • 2-3 years' experience working with wide-format inkjet printers

Suggested experience or complete courses in the following:

  • Network Systems Administration
  • Electronic & Computer Technology
  • Pre-Press, Press, and Post-Press
  • Graphic Design
  • Color Management
  • Photography
  • Graphics Field Engineer

Qualified Staffing Requirements

  • Pass a thorough criminal background screening
  • Pass a drug screening process
  • Have 2-5 years of consistent work experience
  • Have a clean driving record

Travel expenses incurred will be covered by company.

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Qualified Staffing offers Full-Time Employee Benefits!

  • Medical, Vision and Dental
  • Direct Deposit or Pay Card - Full access to online pay stubs
  • 6 Paid Holidays*
  • Vacation Time*
  • 401K*
  • Disability Coverage

*Terms apply

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