Software Support/Training Representative

Davison, MI | Technical

Post Date: 06/28/2017 Industry: Customer Service Pay Rate: $30,000 - 40,000

~ Answer questions related to the client's applications & supported modules in a pleasant, effective, & proficient manner.

~ Diagnose/Solve basic & complex customer questions or problems with the client's supported modules.  This would include areas of system configuration/setup, product functionality, and diagnosing bugs.

~ Communicate with customers to troubleshoot & resolve issues that may not have standard documented solutions. 

~ Document new issues and resolutions in a clear, concise manner.

~ Track & document incoming support requests and properly decipher customer problems and issues.

~ Stay up to date on technology with the current and new modules, changes in the health care industry, and product design changes.


*** Basic Qualifications ***
~ Prior help desk experience providing software support
~ Technical aptitude & troubleshooting skills
~ Ability to resolve challenging issues
~ Capable of thinking on your feet
~ Great attitude & willingness to learn

~ Experience in the HME/DME industry is preferred
~ Prior experience as Software Trainer/Implementation Specialist is preferred


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