Davison, MI | Technical
~ Answer questions related to the client's applications & supported modules in a pleasant, effective, & proficient manner.
~ Diagnose/Solve basic & complex customer questions or problems with the client's supported modules. This would include areas of system configuration/setup, product functionality, and diagnosing bugs.
~ Communicate with customers to troubleshoot & resolve issues that may not have standard documented solutions.
~ Document new issues and resolutions in a clear, concise manner.
~ Track & document incoming support requests and properly decipher customer problems and issues.
~ Stay up to date on technology with the current and new modules, changes in the health care industry, and product design changes.
*** Basic Qualifications ***
~ Prior help desk experience providing software support
~ Technical aptitude & troubleshooting skills
~ Ability to resolve challenging issues
~ Capable of thinking on your feet
~ Great attitude & willingness to learn
~ Experience in the HME/DME industry is preferred
~ Prior experience as Software Trainer/Implementation Specialist is preferred