Life Care Specialist

Troy, MI | Administrative-Customer Service

Post Date: 05/11/2017 Industry: Professional Pay Rate: $14 - $14.50/hour

Essential Duties and Responsibilities:

  • Provide assistance to financial Advisors/Agents in completing life insurance applications 
  • Develop and maintain contacts at insurance carriers 
  • Keep abreast of product updates and underwriting guidelines 
  • Update life team on various issues related to underwriting 
  • Work with licensing team on issues related to submitted business 
  • Determine risk class quoted and review any medical information submitted with the application to ensure the PI currently qualifies for the quoted risk class 
  • Communicate with insurance company regarding submitted applications 
  • Update agency management system as case moves through underwriting process 
  • Provide status updates via email or phone to financial Advisors/Agents 
  • Review medical records to ensure all necessary items are received to avoid delay and to determine if quoted risk class will still apply based on information obtained in medical records 
  • Forward medical records to the carrier to match to client file and reviewed by the underwriter
  • Work with in-house underwriter to assess whether the risk class is appropriate based on information obtained and when cases are approved “other than as applied for” 
  • Assist financial Advisor/Agent in managing offers “other than applied for” 
  • Submission of informal applications for preliminary underwriting decision 
  • Review of underwriting decision updating internal record to reflect final benefit and premium amounts 
  • Back-up assistance for illustrations Second level review of submitted applications 
  • Request updated illustrations for cases issued “other than applied for” 
  • Performs other duties and responsibilities as assigned



Advanced Knowledge of:

  • Principles, practices, and procedures of general office concepts
  • Policies that govern personal life insurance operations
  • Process flows within specific assigned functional area
  • Regulations for specific assigned functional area

Advanced Skill in:

  • Communicating detailed information provided by insurance company to clearly provide financial advisors/agents with status and course of action 
  • Relaying information to insurance carriers to help ensure best offers are received for clients 
  • Identifying potential issues related to life insurance underwriting 
  • Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases

Educational/Previous Experience Requirements:

  • High School Diploma and a minimum of five (5) years experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service. ~or~ Associates Degree and a minimum of one (1) year experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service
  • Bachelors Degree Preferred ~ or ~ Any equivalent combination of experience, education, and/or training approved by Human Resources
  • Licenses/Certifications: Life, Health and Variable Annuities License is helpful but not required

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