Field Service Technician

Webberville, MI | Skilled Trade

Post Date: 06/30/2017 Job ID: Howell-#ZR71 Industry: Manufacturing Pay Rate: DOE

DIRECT HIRE POSITION

SUMMARY: 

Responsible for technical service and customer support for blow molding machinery, including repair and maintenance on equipment and training of the customer by performing the following duties.

RESPONSIBILITIES:

LEVEL I:

  • Provides technical assistance to customer by repairs or replaces failed components; installs retrofit parts and devices on blow molding equipment.
  • Reviews mechanical, electrical, hydraulic, and pneumatic schematics to identify malfunction.
  • Inspects equipment and components for proper function.
  • Adjusts parts and devices and control instruments using various hand tools and instruments.
  • Assists Production, Application, and Engineering as required.
  • Completes field service report outlining work performed, furnishing management and customer with copies.
  • Travels to USA and international locations sixty to seventy percent (60-70%) of the time to service, train, and supply technical support.
  • Supports company's products and services to ensure customer satisfaction.

 LEVEL II & Level III

  • Responsible for the start-up and commissioning of blow molding equipment. 
  • Repairs or replaces failed components.  Installs retrofit parts and devices on blow molding equipment.
  • Provides service as required to insure that blow molding equipment is meeting requirements as specified by manufacturer.
  • Performs field modifications, rebuilds, and upgrades existing blow molding equipment.
  • Provides training to Customers, employees, and others pertaining to machine operation, safety, and minor repair.
  • Receives and initiates customer calls by phone and provides electrical/electronic problem solving assistance.
  • Analyzes customer’s requirements to determine extent of service support needed.
  • Reviews mechanical, electrical, hydraulic, and pneumatic schematics to identify malfunction.
  • Inspects equipment and components for proper function.
  • Adjusts parts and devices and control instruments using various hand tooling and instruments.
  • Assists Production or Application as required.
  • Assists Engineering, as needed as a project assistant.
  • Performs diagnostics in hydraulic and mechanical areas.
  • Completes field service report outlining work performed, furnishing management and customer with copies.
  • Assists customer with analysis of or rebuilds upgrades of existing blow molding equipment.
  • Travels to USA and international locations sixty to seventy percent (60-70%) of the time to service, train, and supply technical support.
  • Supports Company products and services to insure customer satisfaction.
  • Troubleshooting regarding problems, projects, and analyzes customer’s requirements to determine extent of service needed.

 

 

EDUCATION and/or EXPERIENCE:

LEVEL I: 

  • Minimum Associate's degree (AA) or equivalent from two (2) year college or technical school; or ideally, a technical degree in a relevant field from a four (4) year college. 
  • Or minimum two (2) to three (3) years experience in blow molding or related experience in a relevant area;
  • or equivalent combination of education and experience.

 LEVEL II:

  • Minimum three (3) years experience in set-up, operation and servicing of blow molding machines, or minimum five (5) years related experience with blow molding machines in general. 
  • Good skills in processing and troubleshooting and repair of mechanical, electrical, pneumatic and hydraulic systems.

LEVEL III:

  • Minimum five (5) to seven (7) years experience in set-up, operation and servicing of blow molding machines, or minimum of seven (7) to ten (10) years related experience with blow molding machines in general. 
  • Superior skills in processing and troubleshooting, and repair of mechanical, electrical, pneumatic and hydraulic systems.

***MEDICAL/DENTAL/VISION/LIFE/401(k) AVAILABLE

 

 

#ZR71


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