***BILINGUAL CALL CENTER- ATLANTA***

Atlanta, GA | Administrative-Customer Service

Post Date: 06/19/2017 Industry: Call Center Pay Rate: $13 - $15

Position:  BILINGUAL (SPANISH- ENGLISH) Customer Service Representative

 

Shift: Call center hours of operation are 9am-9pm. Saturdays are 10am-9pm. Sundays are 12pm-8pm.

(daily 8 hour shifts, but employee needs to be flexible to work some weekends)

 

Pay Rate:

$13 for 90 days

$15 after 90 days

 

Duties & Responsibilities:

 

  • Professionally handle incoming calls, voice mails and emails to ensure that customer, merchant and sponsor issues are resolved both promptly and accurately with the highest possible degree of respect and urgency.
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking.
  • Ability to troubleshoot customer issues over the phone

 

Required Skills & Qualifications:

 Bilingual (English & Spanish)

    • 1 year minimum of experience in a call center required.
    • Background in collections or sales is a plus

 

  • Willingness to work a flexible schedule
  • Proficient in the basic use of PC’s and Internet Explorer
  • Demonstrate a passion for excellence with respect to treating and caring for customers
  • Strong decision making and analytical abilities
  • Strong detail orientation and communication/listening skills
  • Highly developed sense of integrity and commitment to customer satisfaction

 

Location:

Atlanta, GA 30328

****BILINGUAL (ENGLISH-SPANISH)****

Min 2-3 years of recent call center experience.

Must be flexible with schedule (nights and weekends).

Must pass background check and drug test.


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