Atlanta, GA | Customer Service

Post Date: 08/18/2017 Industry: Call Center Pay Rate: $13

Primary Objective:

Perform Collections on accounts that are past due.

Primary Areas of Responsibility:

·     Manage a workflow list of delinquent accounts

·     Contact customers by telephone to discuss past due accounts

·     Make payment arrangements

·     Settle delinquent accounts

·     Request deferments for past due accounts.

·     Process payments using a web based payment processing system

·     Accurately document accounts

·     Answer inbound Collections and/or Customer Service Inquiries

Specific Responsibilities:

·        Contact delinquent customers and request payment in full of the past due balance.

·        Make payment arrangements with customers that cannot remit full past due balance

·        Maintain acceptable number of calls, dollars collected, and accounts touched on a daily basis.

·        Follow prescribed policy guidelines to ensure that delinquency, risk, and fraud are mitigated.

·        Interact with Quality Control, Compliance, and Treasury Administration for problem resolution, risk evaluation and compliance concerns, as needed.

·        Foster positive and productive customer relations by maintaining open and responsive communication.

·        Contributes a positive and team oriented workplace environment.

·        Assist other departments upon request


Required Skills:

·        Excellent collections and customer service skills

·        Must be able to work in a fast-paced team oriented, goal driven, environment

·        Excellent interpersonal communication and relationship building skills

·        Must be able to multi-task





Experience and Education:

·        High school Diploma or GED

·        Proficient with Micro Soft Word and Excel

·        Collections Experience Required

·        Bi-Lingual (Spanish) A MUST


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